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FAQ

Travel Mug²: Can I put my Travel Mug² in the Microwave?

Do not microwave the Ember Mug! The Ember Mug is an electronic device, which should never go in a microwave. As with all electronics and metals, it may result in a fire when heated up in the microwave. Doing so will result in permanent damage to your

Travel Mug²: Can I use it without pairing to a phone?

Yes! The Travel Mug² is fully functional without pairing to a mobile device. The Ember will come with a default set temp of 135°F. You can then change your set temperature by simply pressing the Ember logo twice to reveal the temperature slider. Then

Travel Mug²: Is My Ember Safe to Leave on the Charger?

The Travel Mug² is 100% safe to keep on the charger when you are not using it. When the battery is fully charged, the charging is shut off automatically, so no battery damage will occur. The Travel Mug² has maintenance charging, which means that if t

Travel Mug²: How long can I expect the battery will last?

When using the Travel Mug², you can expect a battery life of about 3 hours when in use without the charging coaster at a target temperature of about 135°F. Battery life will vary depending on pour temperature, ambient temperature, desired temperature

Travel Mug²: What is the temperature range?

The Ember Travel Mug² allows precision temperature control between 120°F (50°C) and 145°F (62.5°C), covering a full range of preferred hot beverage drinking temperatures.

Travel Mug²: How to Adjust the Set Temperature

The Travel Mug² has two ways the temperature can be adjusted. The temperature can be adjusted within the Ember App or on the mug itself. To adjust the set temperature on the Travel Mug itself, press the Ember logo twice to reveal the temperature slid

Travel Mug²: Is my Ember Dishwasher Safe?

The Travel Mug² body is hand wash only but the lid is dishwasher safe! To hand wash, we recommend using a soft sponge or bottle brush as the best tool for keeping your Travel Mug² clean.