Please refer to our shipping page for additional information related to shipping. Information on order status and updates can be found below. Orders without Tracking:We greatly appreciate your patience as we work to get your orders out as quickly as

Please refer to our&#xA0;<a href="https://ember.com/pages/shipping" target="_self" style=" text-decoration: none;">shipping page</a> for additional information related to shipping. Information on order status and updates can be found below.&#xA0;Orders without Tracking: We greatly appreciate your patience as we work to get your orders out as quickly as we can. If you have not yet received tracking information, please hang tight as you will likely receive an email update shortly!&#xA0;Tracking information with no movement or delays: Our team is working diligently to ship orders as quickly as possible this holiday season. However, due to circumstances outside our control, it is possible for orders to experience delays while in transit.

Order Status

When a courier collects and scans your package from our facility, we are unfortunately not able to influence or ask for any further details beyond what you can see in their online tracking portal. In some instances the courier can miss a scan at a fa

<section id="isPasted"><span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;When a courier collects and scans your package from our facility, we are unfortunately not able to influence or ask for any further details beyond what you can see in their online tracking portal. In some instances the courier can miss a scan at a facility, which will make it look like your package has not moved for several days. 99 times out of 100 this your package will still be delivered on time, but if you have passed 15 business days and it has not moved, please do reach out to us on support@ember.com so we can investigate the matter further.&quot;}" data-sheets-userformat="{&quot;2&quot;:33555329,&quot;3&quot;:[null,0],&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;28&quot;:1}">When a courier collects and scans your package from our facility, we are unfortunately not able to influence or ask for any further details beyond what you can see in their online tracking portal. In some instances the courier can miss a scan at a facility, which will make it look like your package has not moved for several days. Most often, your package will still be delivered on time, but if you have passed 15 business days and it has not moved, please do reach out to us on support@ember.com so we can investigate the matter further.</section><footer> </footer>

Shipment Tracking

ember

Shipping

General

What is the Ember Baby Bottle System?

What is included in the Ember Baby Bottle System?

What does each LED mean on the Smart Warming Puck?

Cleaning Best Practices for Ember Baby Bottle

How long does the Ember Baby Bottle take to heat?

Get to Know the Ember Baby Bottle

How do I pair my Ember Baby Bottle?

How do I add events (such as feeding/weight)?

Do I have to pair the Ember Baby Bottle in order to use it?

Can multiple people be paired to the same puck?

What are the features of the Ember Baby Bottle App?

How can I review past feeding and weight events?

How do I add a new weight for the Baby in the App?

How do I enter a Breast Feeding Event in the App?

How do I enter a Bottle Feeding Event in the App?

Why does my App show 'No Liquid Detected'?

Why does my App show 'No Bottle Detected'?

Troubleshooting Connectivity Issues with the Baby Bottle App

Ember Baby Bottle App

Is there bluetooth in the bottle?

How long does the bottle stay warm while on the puck?

My puck is flashing 5 red lights, what does this mean?

My puck is flashing 3 purple lights, what does this mean?

Can the Ember Baby Bottle go in the freezer?

Is the Ember Baby Bottle Dishwasher Safe?

Do I need to power off the Smart Warming Puck between uses?

How long does the Insulating Thermal Dome keep milk cool?

Is the Ember Baby Bottle BPA Free?

Can I change the set temperature of the Baby Bottle?

Can I heat the Ember baby bottle from anywhere?

How long does the puck's battery last on the go?

How long does it take to charge the smart warming puck?

What is the source of growth charts and percentiles in the App?

Baby Bottle System FAQs

Baby Bottle

How do I pair my Travel Mug 2+ with Apple Find My?

Travel Mug²: How to Pair

Travel Mug²: What's New?

Travel Mug² : What comes with my Travel Mug² ?

Travel Mug²: How to Power ON and OFF

Travel Mug²: Tech Specs

Travel Mug²: Display Index

Getting Started

Travel Mug²: How to Reset

Troubleshooting

Travel Mug²: Can I put my Travel Mug² in the Microwave?

Travel Mug²: Can I use it without pairing to a phone?

Travel Mug²: Is My Ember Safe to Leave on the Charger?

Travel Mug²: How long can I expect the battery will last?

Travel Mug²: What is the temperature range?

Travel Mug²: How to Adjust the Set Temperature

Travel Mug²: Is my Ember Dishwasher Safe?

Does the car charger work with both generations of the Travel Mug?

What do the lights mean on the car charger?

How long does it take to charge the Ember fully in the car charger?

Can you keep the Ember on the car charger with hot liquids inside?

Car Charger

Travel Mug²

Ember Cup (6oz): What is the Expected Battery Life

Ember Mug: Color Light Index

Ember Mug: How to Pair

Ember Mug: Quick Start Guide

Ember Mug: How to power ON and OFF

Ember Cup (6oz): Tech Specs

Ember Mug²: What's New?

Ember Mug: What comes with my Ember?

Ember Mug: Care and Maintenance

Ember Mug: Not staying connected

Ember Mug: How to reset

Ember Mug: Ember will not turn on or charge

Ember Mug: How to Re-Pair my Ember?

My Ember is Damaged

Are the Charging Coasters Interchangeable?

Ember Mug: Can I put the Ember Mug in the microwave?

Ember Mug: What type of battery does it use?

Ember Mug: What is the Charging Coaster Voltage?

Ember Mug: What is the temperature range?

Ember Mug: How long does it take to charge my Ember?

Ember Mug: How long can I expect my battery to last?

Ember Mug: Will the battery discharge when in sleep mode?

Ember Mug: Can it be used to warm up drinks from room temperature?

Why is my Ember reading as empty?

Ember Mug: Can it charge while actively heating my drink?

Ember Mug: What is the Ember Mug material made of?

Ember Mug: Is my Ember safe to leave on charger?

Ember Mug: Is my Ember dishwasher safe?

Ember Mug: Can I use it without pairing to a phone?

Ember Mug: Is my Ember sensitive to electrostatic discharge (ESD)?

Ember Tumbler, Mug, & Cup

App: Where to download the Ember App

App: Updating your Ember

App: System Requirements

App: Switching between Fahrenheit and Celsius

App: What mobile devices are compatible with the app?

The Ember App won't open on my Android device

My Ember will not complete a firmware update

How do you create a preset temperature?

How do you use the Ember with Health Kit?

How do you add an Ember Mug to your App?

Ember App

Ember's Warranty Policy

Warranty

Is there an extended return window during the holidays?

Ember Returns and Cancelation Policy

How do you start a return?

How do you start a gift return?

Ember Brews Return Policy

Can you cancel an order after it has been placed?

Can you make changes to an order after it has been placed?

Do you have gift options available?

Returns and Cancellations

Partnerships, Media, and Sales Inquiries

Media and Sales