If the Ember is disconnecting from Ember App, the following steps can ensure a secure connection. We also want to assure you the Ember is functional if it disconnects from the Ember App. In this case, it will remember the preferred temperature and co
There are a few reasons we may suggest resetting the Ember. If you are experiencing difficulties with your Ember, a reset can bring the Ember back to its factory settings. Typically, this will recalibrate any data that may be causing the issue.To res
When the Ember is not turning on or charging, there are a few steps you can try:If the Ember is showing a solid red light, let's check the charging coaster. The pins on the coaster should be able to spring back up and remain at even heights. If one o
If your Ember continues to disconnect or is unable to reconnect with your mobile device, there are a few quick steps that can be taken to allow a successful re-pairing and/or re-connection from your mobile device to your Ember Mug. Step 1: Toggle Blu
We are sorry to hear the Ember is damaged. Please submit a ticket to our support team including an image of the damage as well as an image of the serial number on the bottom of the mug and our support team would be happy to look into if this is cover