Yes! The charging coasters for all Ember mugs are all interchangeable and laterally compatible to each mug, including the new Tumbler! All Ember charging coasters use the same charging technology so you can charge any of our mugs on any of our chargi
Do not microwave the Ember Mug! The Ember Mug is an electronic device, which should never go in a microwave. Our customer's safety is our highest priority and we try our best to make it known that the Ember cannot be put in the microwave. As with all
The Ember uses dual lithium-ion batteries. The life time of the battery will be different for each user based on how you use your mug. While unlikely you’ll run into any trouble within the warranty, please don’t hesitate to reach out with any questio
The Ember charging coaster comes equipped with a plug-in compatible with the country it was purchased from. To see our shipping and delivery locations, click here. The plug in can accept anything between 100VAC and 240VAC and is safe to use with an i
With the Ember App, the Ember Mug and Ember Mug² allow the precision temperature control between 120°F (50°C) and 145°F (62.5°C), covering a wide range of preferred hot beverage drinking temperatures. Please note, the Ember mug can’t be set to a temp
Once your Ember Mug has an empty battery, place the mug on the charging coaster for approximately 2-3 hours for a full charge. Your mug will begin to pulse red to indicate that it is charging. Once the LED turns green your Ember is 100% charged. If y
Ember Mug² (New!). The Ember Mug² has an expected battery life of 90 min (10oz) or 80 min (14oz) without the charging coaster at a target temperature of 135°F (57°C). Ember Mug. The first generation Ember Mug has an expected battery life of little ov
No, the battery will not rapidly discharge while in sleep mode. If your Ember Mug and Ember Mug² is charged, not in use, and is not on the charging coaster, it would take an extremely long time (a few months) to die. The mug actively uses the battery
The Ember Mug was designed to bring a hot beverage to a resting set temperature and maintain that set temperature for a period of time. This is best achieved by pouring in freshly brewed coffee or hot tea. For the best Ember experience, this is how w
The Ember can read as empty or stop heating for a few reasons:. Pouring in cooler liquids. To prevent false empty detection, we always recommend pouring in liquids that are hotter than your set temperature. The Ember is searching for a drastic temper
If you are keeping your beverage hot while using the coaster, it can maintain your perfect temperature all day!* When the Ember is placed on the charging coaster with hot liquids inside, it will maintain your current set temperature, while maintainin
Ember Mug is made of durable stainless-steel with FDA food grade ceramic-reinforced coating.
The Ember Mug and Ember Mug² are both safe to keep on the charger when not in use. When the battery is fully charged, the charging is shut off automatically, so no battery damage will occur. We also have something called maintenance charging, which m
No. You should not clean your Ember Mug or Ember Mug² in the dishwasher as this could cause damage to the mug. Using a soft sponge or bottle brush after every use is the best tool for keeping your Ember clean. We recommend avoiding anything abrasive
Yes, the Ember Mug and Ember Mug² will be fully functional without a mobile device. In this case, it will maintain a default temperature of 135°F. Once hot liquids are added, the Ember will pulse white as it works to reach the set temperature. This l
In the event of ESD interference, the operational state of the mug may be reset, requiring you to enter a target temperature through the mobile app to begin heating.