If you are having issues with your android app crashing or if the app is unable to open, we do recommend a few troubleshooting steps! First, please be sure your app is up to date with the latest version. The latest version of the Android Ember - Temp

If you are having issues with your android app crashing or if the app is unable to open, we do recommend a few troubleshooting steps! First, please be sure your app is up to date with the latest version. The latest version of the Android Ember - Temperature Matters app is version 3.6.4.Next, please check that &quot;Nearby Devices&quot; permission is granted via Android settings (Settings -&gt; Apps -&gt; Ember -&gt; Permissions -&gt; Nearby Devices -&gt; Allow). This setting directly impacts bluetooth permissions.<img src="https://attachments.gorgias.help/Oro0V7LWEmv29d83/hc/3RBN0xM1wex49GJP/2025060220-9990392c-2a2a-4004-b417-ef211d1ba6d1-mceclip3.jpg" style="width: 300px;" class="fr-fic fr-dib">If the crashing continues to occur, let&apos;s clear all app data and app cache (Settings -&gt; Apps -&gt; Ember -&gt; Storage -&gt; Clear Data and Clear App Cache), uninstall the app, and then reinstall. Please ensure all permissions requests are granted when prompted.<img src="https://attachments.gorgias.help/Oro0V7LWEmv29d83/hc/3RBN0xM1wex49GJP/2025060220-034123af-357c-4e84-b12a-a9cf3937b6b8-mceclip2.jpg" style="width: 300px;" class="fr-fic fr-dib"><section id="isPasted">If you continue to experience issues with your Android app, please reach out to our support team at&#xA0;<a href="mailto:Support@ember.com" style=" text-decoration: none;">support@ember.com</a>.&#xA0;</section><footer> </footer>

The Ember App won't open on my Android device

Firmware updates become available periodically when bugs and improvements are addressed. If the update does not work the first time around, we can recommend waiting about an hour before trying again. A majority of the time, the issue will resolve and

Firmware updates become available periodically when bugs and improvements are addressed. If the update does not work the first time around, we can recommend waiting about an hour before trying again. A majority of the time, the issue will resolve and the Ember will update.If the Ember continues to not update, please ensure the Ember App and your operating system are up to date. Please then pair the Ember from scratch to ensure a secure connection. To do this:&#xA0; 1. Reset the Ember.&#xA0;To do this, please hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red. At this point, please let go and allow the mug to pulse back to white.2. Next, Remove the old connection from Bluetooth.&#xA0;If android:Go to settings.Click on ConnectionClick on BluetoothLocate the Ember Mug under Paired Devices&#xA0;Click on the gear and then&#xA0;Un-pair.&#xA0;If iOS:1. Go to settings2. Click on Bluetooth3. Click on the Ember Mug information button4. Forget this device&#xA0;3. Re-open the Ember App. If the initial screen states&#xA0;&#x201C;connect to your Ember&#x201D; and there is an image of a mug, go&#xA0;ahead&#xA0;and hold down on the image of the mug. A pop up will appear asking if you&#x2019;d&#xA0;like to remove the device - click&#xA0;&#x201C;yes&#x201D;&#xA0;4.&#xA0;Press and hold the power button on the mug for 5-7 seconds until the blue flashing LED appears indicating that the Ember is now in pair mode. Then click &#x201C;PAIR NEW DEVICE&#x201D; and your device will begin to actively search for the mug&#xA0;5. Once you select to pair with the &quot;Ember mug&quot; available, Bluetooth will request access, select &#x201C;PAIR AND CONNECT&#x201D; to connect. Once you&apos;ve reconnected the Ember, please attempt the update once more.&#xA0;

My Ember will not complete a firmware update

ember

Troubleshooting

Ember App

What is the Ember Baby Bottle System?

What is included in the Ember Baby Bottle System?

What does each LED mean on the Smart Warming Puck?

Cleaning Best Practices for Ember Baby Bottle

How long does the Ember Baby Bottle take to heat?

Get to Know the Ember Baby Bottle

How do I pair my Ember Baby Bottle?

How do I add events (such as feeding/weight)?

Do I have to pair the Ember Baby Bottle in order to use it?

Can multiple people be paired to the same puck?

What are the features of the Ember Baby Bottle App?

How can I review past feeding and weight events?

How do I add a new weight for the Baby in the App?

How do I enter a Breast Feeding Event in the App?

How do I enter a Bottle Feeding Event in the App?

Why does my App show 'No Liquid Detected'?

Why does my App show 'No Bottle Detected'?

Troubleshooting Connectivity Issues with the Baby Bottle App

Ember Baby Bottle App

Is there bluetooth in the bottle?

How long does the bottle stay warm while on the puck?

My puck is flashing 5 red lights, what does this mean?

My puck is flashing 3 purple lights, what does this mean?

Can the Ember Baby Bottle go in the freezer?

Is the Ember Baby Bottle Dishwasher Safe?

Do I need to power off the Smart Warming Puck between uses?

How long does the Insulating Thermal Dome keep milk cool?

Is the Ember Baby Bottle BPA Free?

Can I change the set temperature of the Baby Bottle?

Can I heat the Ember baby bottle from anywhere?

How long does the puck's battery last on the go?

How long does it take to charge the smart warming puck?

What is the source of growth charts and percentiles in the App?

Baby Bottle System FAQs

Baby Bottle

How do I pair my Travel Mug 2+ with Apple Find My?

Travel Mug²: How to Pair

Travel Mug²: What's New?

Travel Mug² : What comes with my Travel Mug² ?

Travel Mug²: How to Power ON and OFF

Travel Mug²: Tech Specs

Travel Mug²: Display Index

Getting Started

Travel Mug²: How to Reset

Travel Mug²: Can I put my Travel Mug² in the Microwave?

Travel Mug²: Can I use it without pairing to a phone?

Travel Mug²: Is My Ember Safe to Leave on the Charger?

Travel Mug²: How long can I expect the battery will last?

Travel Mug²: What is the temperature range?

Travel Mug²: How to Adjust the Set Temperature

Travel Mug²: Is my Ember Dishwasher Safe?

Does the car charger work with both generations of the Travel Mug?

What do the lights mean on the car charger?

How long does it take to charge the Ember fully in the car charger?

Can you keep the Ember on the car charger with hot liquids inside?

Car Charger

Travel Mug²

Ember Cup (6oz): What is the Expected Battery Life

Ember Mug: Color Light Index

Ember Mug: How to Pair

Ember Mug: Quick Start Guide

Ember Mug: How to power ON and OFF

Ember Cup (6oz): Tech Specs

Ember Mug²: What's New?

Ember Mug: What comes with my Ember?

Ember Mug: Care and Maintenance

Ember Mug: Not staying connected

Ember Mug: How to reset

Ember Mug: Ember will not turn on or charge

Ember Mug: How to Re-Pair my Ember?

My Ember is Damaged

Are the Charging Coasters Interchangeable?

Ember Mug: Can I put the Ember Mug in the microwave?

Ember Mug: What type of battery does it use?

Ember Mug: What is the Charging Coaster Voltage?

Ember Mug: What is the temperature range?

Ember Mug: How long does it take to charge my Ember?

Ember Mug: How long can I expect my battery to last?

Ember Mug: Will the battery discharge when in sleep mode?

Ember Mug: Can it be used to warm up drinks from room temperature?

Why is my Ember reading as empty?

Ember Mug: Can it charge while actively heating my drink?

Ember Mug: What is the Ember Mug material made of?

Ember Mug: Is my Ember safe to leave on charger?

Ember Mug: Is my Ember dishwasher safe?

Ember Mug: Can I use it without pairing to a phone?

Ember Mug: Is my Ember sensitive to electrostatic discharge (ESD)?

Ember Tumbler, Mug, & Cup

App: Where to download the Ember App

App: Updating your Ember

App: System Requirements

App: Switching between Fahrenheit and Celsius

App: What mobile devices are compatible with the app?

General

How do you create a preset temperature?

How do you use the Ember with Health Kit?

How do you add an Ember Mug to your App?

Order Status

Shipment Tracking

Shipping

Ember's Warranty Policy

Warranty

Is there an extended return window during the holidays?

Ember Returns and Cancelation Policy

How do you start a return?

How do you start a gift return?

Ember Brews Return Policy

Can you cancel an order after it has been placed?

Can you make changes to an order after it has been placed?

Do you have gift options available?

Returns and Cancellations

Partnerships, Media, and Sales Inquiries

Media and Sales